Precautions and FAQ
Monday 3rd of August 2020
Implementation of Stage 4
AST updates as to the news of further restrictions.
Stay tuned, we will be updating this shortly.
Monday 20th of April 2020
Implementation of Stage 3: At Australian Select Timbers, we’re still supplying!!
As this extraordinary situation continues to evolve, we are doing our very best to operate as normal. At AST, we are closely monitoring the current situation and have implemented a few changes for the safety and well being for everyone with minimal disruption as possible.
What does this mean for AST and our customers?
With “No” contact in place, we are working very hard to implement a safe working environment for our staff and our customers.
Please note that our warehouse is still fully operational, all orders will be dispatched as per normal operational guidelines.
- Any warranty / after sales claims – Will need to be followed up with your representative. Please be patient and keep in mind that restrictions are in place, limiting the ability to resolve any issues at this present time. This means all site inspections will be on hold unless it is a urgent matter and approved by AST management.
- Travel and visitor restrictions are in place – This means sales reps will be limiting contact as much as possible but definitely contactable via phone, email and video conference if needs to be. Urgent services are still available via request.
- Our Customer Service team are here to help – We have extended our office hours from 7.30am to 5.30pm AEST for your convenience.
- All deliveries will continue in accordance with our logistical partners – They are all working hard to make sure deliveries are on schedule at this difficult time.
- All sample requests – Will be sent via post or direct to store.
- To minimize contact – all pickups direct from our warehouse must follow social distancing and hygiene regulations in accordance with government instructions.
At Australian Select Timbers, we are committed to providing a safe environment for our team and customers and we are working hard to make sure this is possible. Together, we will get through this challenging time.
The Team at Australian Select Timbers
Wednesday 25th of March 2020
Implementation of Stage 1:
At this point, COVID-19 is causing colossal disruption right around the world. Australian Select Timbers is closely monitoring the evolving COVID-19 situation and following all the guidelines from Australian Commonwealth and state Governments. At this stage, our business is still operating as usual and our supply chain is 100% back to normal.
We appreciate you’d be receiving many updates from your suppliers and business contacts regarding the actions being taken to prepare for and deal with the impact of COVID-19. Australian Select Timbers is focused on the health, safety and well-being of our staffs, customers and our communalities, and we are doing everything possible to provide support during this tough time. As of today, AST can confirm there are no reported cases of COVID-19 infection in any of our staff on all sites. We are taking proactive precautions to protect the health and safety of our workforce and our customers, including below outlined measures:
- Sale Representative Interaction – All our sales representatives, now are only visiting by appointment and will be available via phone, emails, Facetime, Zoom and Skype etc. Australian Select Timbers sales representatives will continue to be available as per usual or until the situation regarding Social Distancing/ Personal Interaction advice changes.
- Zero contact of all delivery, pick up and returns – To protect the safety of you and our staff, and to allow deliveries and pickups to continue, our warehouse staff will now sign for deliveries, pickups and returns on your behalf by writing the name of the recipient while maintaining a safe isolating distance at all times.
Based on the measures AST has put in place, we are confident our high service levels will be maintained.
Further to assist our valued customer in being more informed on the safety of our arriving cargo and our workforce, we have put together this list of Frequently Asked Questions utilising information from several sources, including the World Health Organisation and the Australian Government.
Frequently Asked Questions:
A: The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every six people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop severe illness. People with fever, cough and difficulty breathing should seek medical attention. WHO
A: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth, which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. That is why it is essential to stay more than 1.5 meters (5 feet) away from a person who is sick. WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings. WHO
A: Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air. See the previous answer on “How does COVID-19 spread?” WHO
A: The “incubation period” means the time between catching the virus and beginning to have symptoms of the disease. Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around five to eight days. These estimates will be updated as more data become available. WHO
A: It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment). If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose. WHO
A: Back in February, state governments in Australia enforced a 14-day quarantine period for vessels arriving into Australia from China. This 14-day quarantine was extended recently to vessels arriving from Iran, Korea and Italy. It also became mandatory for ships’ crew to remain on board for the 14-day quarantine period. Ships must also report on the health of their crew before arriving in Australia using the Maritime Arrivals Reporting System (MARS). In most cases, container ships coming to Australia require a transit time of >14 days. For vessels with less than 14-day transit time, the Port Authority delay pilotage services until they reach the 14 days. For more details on this, see the fact sheet for the Maritime industry.
A: Noting the above advice from the WHO on how long COVID-19 can stay alive on a surface (a few hours to several days) and the incubation period (14-days). Further, shipments are packed away inside containers for >14-days while in transit to Australia, the risk of contracting COVID-19 from your shipments is extremely low. WHO
A: Containers are not opened from the time they are sealed. Containers not being opened protects your shipments from the time they are packed till the time the seal is broken in Australia. Keep in mind the virus can only stay alive on a surface for a few hours to several days based on information from the WHO.
A: Yes. The likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. WHO
Protection measures for everyone:
The best way to protect yourself against COVID-19 is by frequently cleaning your hands. By doing this, you eliminate viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose.
People of all ages can be infected by the new coronavirus (2019-nCoV). Older people and people with pre-existing medical conditions (such as asthma, diabetes, heart disease) appear to be more vulnerable to becoming severely ill with the virus. WHO advises people of all ages to take steps to protect themselves from the virus, for example, by following good hand hygiene and good respiratory hygiene.
You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
- Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
- Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain the virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the diseases.
- Avoid touching eyes, nose and mouth.
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
- Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent the spread of viruses and other infections.
- Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid travelling to places – especially if you are an older person or have diabetes, heart or lung disease.
Why? You have a higher chance of catching COVID-19 in one of these areas.
At AST, we are guided by the Australian Government and leading international bodies, including the World Health Organisation and will continue working aligned with their recommendations. We thank you for working with us while we work through this situation together. Please stay aware of the latest news on the COVID-19 outbreak, which available on the WHO website and through your national and local public health authority. For more information, please refer to the link https://www.who.int/emergencies/diseases/novel-coronavirus-2019.
Stay well and safe!
The Team at Australian Select Timbers